Terms of service

Terms and Conditions for Loui & I

Introduction
Welcome to Loui & I. These Terms and Conditions ("Terms") govern your use of our website,
products, and services. By accessing or purchasing from [louiandi.co.uk] (the "Site"), you
agree to these Terms. If you do not agree, please refrain from using our Site.
Loui & I is a trading name of Loui & I Ltd], a company registered in the United Kingdom with
registration number 15404400. Our registered office is at 11 Townroe Drive, Mansfield, NG19
6JG, UK. For any inquiries, you can contact us at info@louiandi.co.uk.

1. Products
1.1 Product Descriptions
We strive to provide accurate product descriptions. However, we cannot guarantee that all
information, including images and descriptions, will be free from errors. If a product does not
match its description, you are entitled to a return or refund as outlined in our Returns Policy.
1.2 Usage Disclaimer
Our reusable silicone under-eye patches are intended for external use only. Results may
vary depending on individual skin types and usage.

2. Payments and Pricing
2.1 Prices
All prices listed on our Site are in GBP (£) and include VAT where applicable.
2.2 Payments
We accept payments via major credit cards, debit cards, and other payment methods listed
at checkout. Payment must be completed before your order is processed.
2.3 Errors in Pricing
If a pricing error is identified after you place an order, we will contact you to provide options,
including confirming the order at the corrected price or cancelling it with a full refund.

3. Shipping and Delivery
3.1 Shipping Policy
We deliver to addresses in the UK only. Shipping costs and estimated delivery
times are provided at checkout.

3.2 Delays
While we aim to deliver within the estimated timeframe, delays may occur due to
circumstances beyond our control (e.g., customs processing or courier delays).
3.3 Customs and Duties
For international orders, the recipient is responsible for any applicable customs fees, taxes,
or duties.

4. Returns and Refunds
4.1 30-Day Money-Back Guarantee
If you are not satisfied with your purchase, you can return the product within 30 days of
receiving it. Items must be returned in their original condition, including the box and velvet
bag, to qualify for a refund.
4.2 Faulty Products
If the product is faulty, damaged, or not as described, you are entitled to a full refund, repair,
or replacement as per the Consumer Rights Act 2015. Please notify us within 30 days of
delivery.
4.3 How to Return
To initiate a return, contact us at [Your Email Address] with your order number. Customers
are responsible for return shipping costs unless the item is faulty. Refunds will be processed
within 5–7 business days after we receive and inspect the returned item.

5. Order Cancellations
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order
within 14 days of receiving your purchase. To cancel, contact us at [Your Email Address]. If
the order has already been shipped, you may need to return the item at your own expense.

6. Limitation of Liability
We are not responsible for:
● Delays or disruptions caused by external factors, including shipping carriers.
● Any allergic reactions or misuse of the products.
● Losses that were not foreseeable at the time of purchase.
Our liability is limited to the value of the product purchased.

7. Privacy and Data Protection

We respect your privacy and comply with the UK GDPR and Data Protection Act 2018. For
details on how we collect, use, and store your data, please refer to our [Privacy Policy].

8. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes
arising under these Terms will be subject to the exclusive jurisdiction of the courts of England
and Wales.

9. Changes to Terms
We reserve the right to update these Terms at any time. Any changes will be effective upon
posting to the Site.

10. Contact Information
If you have questions about these Terms, please contact us at:
● Email: info@louiandi.co.uk