Refund policy

Loui & I 30-Day Money-Back Guarantee & Return Policy
We stand behind the quality of our products and want you to be completely satisfied with
your purchase. If for any reason you are not satisfied, you can return your Loui & I patches
within 30 days of receiving your order for a full refund. This policy complies with UK
consumer law, including the Consumer Contracts Regulations 2013.

Return Policy Details:
Eligibility for Returns:
● Items must be returned in their original condition, including the mirror box and velvet
bag.
● Products must be clean, undamaged, and accompanied by proof of purchase.
● Returns must be initiated within 30 days of the delivery date.
Exclusions:
● Returns are not accepted for products that are damaged due to misuse or improper
care.
● Any items purchased through third-party retailers must follow the retailer’s return
policy.

How to Initiate a Return:
1. Contact Us:
○ Email us at info@louiandi.co.uk with your order number and reason for return.
2. Approval:
○ Once your return request is approved, you’ll receive detailed instructions and
a return shipping address.

3. Return Shipping:
○ Customers are responsible for return shipping costs unless the product is
faulty or damaged upon arrival.

Refund Process:
● Once we receive and inspect the returned product, we will notify you of the approval
status of your refund.
● Approved refunds will be processed to your original payment method within 5–7
business days.
● Please note, initial shipping costs (if any) are non-refundable unless the return is due
to a fault or error on our part.

Faulty or Damaged Products:
Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or
replacement if the product is faulty, damaged, or not as described. Please notify us within 30
days of receiving the product for assistance.

Contact Information:
If you have any questions about our return policy or need assistance, please contact our
team:
● Email: info@louiandi.co.uk